Last updated: October 7, 2026
Agreement
These Terms of Service are an agreement between you and Popchat, Inc. (“Popchat,” “we,” “us”) and govern your access to and use of Popchat, including popchat.com, popchat.me profile pages, popchat.club club pages and their related services (the “Service”). By creating an account or using the Service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Service.
IMPORTANT: THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER (SEE “DISPUTE RESOLUTION”). UNLESS YOU OPT OUT AS DESCRIBED THERE, DISPUTES BETWEEN YOU AND POPCHAT WILL BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION, AND YOU WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
Account security
Keep your account and your sign-in methods (your email, phone, password and signed-in devices) secure. You are responsible for activity through your account and must promptly notify us at [email protected] if you believe it has been used without authorization. You can see and sign out your devices in Settings. We may require reasonable verification or security measures to protect the Service and its users.
Clubs, chat and messages
Clubs are run by their owners and the moderators they choose. Club owners and moderators may remove messages, mute or suspend members, and decide who may join, and their actions are recorded in the club's log. Popchat may also act on any club, message or account to enforce these Terms.
Direct messages and contact cards are shared only with the people you send or connect them to. Do not share someone else's contact details without their permission.
Acceptable use
You may not use the Service to violate law or others’ rights; harm, threaten, harass, exploit, or deceive others; create or distribute unlawful, infringing, fraudulent, malicious, or sexually exploitative content; impersonate others; collect data without authorization; interfere with the Service; bypass security or usage limits; or submit content you do not have the rights to use. You must not use generated output in a way that creates material risk of harm or relies on it as professional advice.
Uploaded images are checked automatically for safety and may be hidden while a person at Popchat reviews them. You can report a message, profile, club, pop or comment from the app.
Pops made by other people
Pops are small apps made and shared by users. They run in your browser on their maker's own address, and Popchat does not review, endorse, or guarantee them. Use them at your own discretion, and don't enter passwords, payment details, or other sensitive information into a pop. You can report a pop that seems harmful or deceptive.
Your content
You retain any rights you have in content you submit, create, upload, publish, or share through the Service, including the pops you make (“Your Content”). You grant Popchat a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify for technical delivery, display, distribute, and otherwise use Your Content only as needed to operate, secure, provide, and promote the Service. This license ends when Your Content is removed from the Service, except to the extent it has been shared with others, retained in backups, or must be kept for legal, security, or operational reasons.
You are responsible for Your Content, including ensuring that you have all necessary rights, permissions, and consents.
Generated output
The Service may produce output, such as pops, images and text, from prompts or other material you provide. Generated output may be inaccurate, incomplete, unavailable, insecure, similar to material created for others, or unsuitable for your intended use. You are responsible for reviewing and deciding whether to use, publish, share, or rely on generated output. Popchat does not guarantee that generated output is accurate, original, lawful, safe, or fit for a particular purpose.
Subscriptions and automatic renewal
Some features are offered through paid subscription plans, one-time purchases (such as top-ups), and add-ons. Before you buy, we show the price, what is included, how often you will be charged, and that the subscription renews automatically. Payments are processed by Stripe; you authorize us and Stripe to charge your payment method for the amounts you agree to, plus any applicable taxes.
AUTOMATIC RENEWAL: PAID SUBSCRIPTIONS RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD (MONTHLY OR YEARLY, AS YOU CHOSE) AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT PRICE FOR THE NEXT PERIOD, UNTIL YOU CANCEL. AN INTRO OFFER (FOR EXAMPLE, A LOWER PRICE FOR YOUR FIRST THREE MONTHS) IS CHARGED ONCE WHEN YOU SUBSCRIBE; WHEN THE INTRO PERIOD ENDS, THE SUBSCRIPTION RENEWS AUTOMATICALLY AT THE REGULAR MONTHLY PRICE SHOWN WHEN YOU SUBSCRIBED, EVERY MONTH, UNTIL YOU CANCEL.
Reminders: we email you before an intro offer turns into the regular monthly price and before a yearly plan renews, with the amount, the date, and how to cancel. We also email you a receipt for each payment.
Cancelling: you can cancel at any time online in Settings → Billing (“Cancel plan”). Cancellation takes effect at the end of the current billing period (or the intro period), you keep paid features until then, and nothing more is charged. You can resume a cancelled plan before it ends. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods or unused allowances. Unused premium builds included in a plan do not roll over; top-up builds do not expire while your account is active.
Changing plans: you can change your plan, or switch between monthly and yearly billing, in Settings → Billing. A change takes effect right away and is prorated to the day: if the new plan costs more, you are charged the difference for the rest of the current billing period at once; if it costs less, the difference is kept as a credit on your account and applied to your next bills. Switching between monthly and yearly starts a new billing period on the day you switch. During an intro period, the plan can be changed once the intro period ends.
Failed payments: if a renewal payment fails, we and Stripe may retry it, and we will email you. You keep your plan for a grace period (currently 14 days); if the payment still has not gone through by then, the subscription is cancelled and your account moves to the free plan. Nothing you made is deleted.
Prepaid plans bought before October 7, 2026 (a single payment for a period, such as three months) run until the end of the period paid for and do not renew automatically. Before one ends, we will offer you a subscription that starts when the prepaid period ends; nothing is charged unless you choose it.
We may change subscription prices or what a plan includes. We will tell you in advance of any price increase, and it will apply from your next renewal after the notice; you can cancel before then.
Promotions
From time to time we may offer promotions, such as a free item with an intro offer. Each promotion's terms are shown where it is offered and below; if they conflict with the rest of these Terms for that promotion, the promotion's terms apply to it.
Free t-shirt with an intro offer: when this offer is shown on the Service, subscribing to the plan named there with its intro offer (for example, the first three months of the top plan at the intro price, then the regular monthly price until you cancel) also gets you one Popchat t-shirt at no extra charge, on your first purchase of that intro offer. The offer is open only to account holders whose payment card has a United States billing address and who give a shipping address in the 50 United States or the District of Columbia. One t-shirt per account, and one intro offer per account. While supplies last: the offer ends when the stated number of t-shirts has been claimed, on the end date shown (if any), or when we withdraw it, whichever comes first; an order placed after it ends is not eligible. Sizes are subject to availability. The stated value is our estimate of the t-shirt's retail value. The t-shirt has no cash value and cannot be exchanged for cash or credit, and you keep it if you cancel. If your card's billing country is not the United States, your subscription and intro price still apply but no t-shirt ships. We ship to the address you give; we are not responsible for an incorrect address. Delivery times are estimates. Void where prohibited or restricted by law. You are responsible for any taxes on the item where they apply.
Suspension and termination
We may suspend, restrict, remove content from, or terminate access to the Service when we reasonably believe it is necessary to protect the Service or others, enforce these Terms, address legal or security concerns, or respond to misuse. You may stop using the Service at any time. Provisions that by their nature should survive termination, including content licenses, disclaimers, limitations of liability, indemnity, and dispute provisions, survive.
Service changes
We may change, suspend, or discontinue any part of the Service, including features, availability, or access requirements. We do not guarantee that the Service or any particular feature will always be available.
Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND GENERATED OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, OR SECURITY.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POPCHAT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATING TO THE SERVICE, THESE TERMS, OR GENERATED OUTPUT.
Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.
Indemnity
To the maximum extent permitted by law, you will indemnify and hold Popchat harmless from claims, damages, losses, liabilities, and expenses arising from Your Content, your use of the Service, or your violation of these Terms, law, or another person’s rights.
Dispute resolution: informal resolution first
Before starting an arbitration or court case, you and Popchat each agree to first try to resolve any dispute informally. Send a written notice describing the dispute and the relief sought to [email protected] (or, if Popchat sends notice to you, to the email address on your account). If the dispute is not resolved within 60 days after the notice is received, either party may proceed as described below.
Binding individual arbitration
You and Popchat agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each, a “Dispute”) will be resolved by final and binding individual arbitration, and not in court, except that either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in court for infringement or misuse of intellectual property rights. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, before a single arbitrator. Unless the parties agree otherwise, the arbitration will take place by video conference or, if in person is required, in Brazos County, Texas, or another location reasonably convenient to you. Payment of filing and arbitrator fees will be governed by the AAA rules. The arbitrator may award the same individual relief a court could, but only in favor of the individual party seeking relief and only to the extent needed to provide relief warranted by that party’s individual claim. The arbitrator, and not any court, has authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except as stated in the class action waiver below.
If 25 or more similar Disputes are filed against Popchat by or with the assistance of the same law firm or coordinated group, the parties agree that they will be administered in batches under the AAA’s mass arbitration procedures, to the extent permitted by those rules.
Class action and jury trial waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND POPCHAT AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND POPCHAT EACH WAIVE THE RIGHT TO A JURY TRIAL. If this class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request (and only that claim or request) will be severed and decided by a court as described in “Governing law and venue,” after the individual arbitration is complete.
Opting out of arbitration
You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first accept these Terms, with the subject “Arbitration opt-out” and your name and the email address on your account. Opting out does not affect any other part of these Terms. If you opt out, or if arbitration does not apply, Disputes will be resolved in court as described in “Governing law and venue.”
Governing law and venue
These Terms and any Dispute are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law rules. For any Dispute not subject to arbitration, you and Popchat consent to the exclusive jurisdiction and venue of the state courts located in Brazos County, Texas, and the United States District Court for the Southern District of Texas, and waive any objection to those courts based on inconvenient forum.
Updates to these Terms
We may change these Terms at any time. When we do, we will post the updated Terms here with a new “Last updated” date, and for material changes we will try to give reasonable notice, for example on the Service or by email. Changes take effect when posted unless we say otherwise. By continuing to use the Service after changes take effect, you accept the updated Terms. If you do not agree to them, stop using the Service.
Contact
Questions about these Terms can be sent to [email protected].